Curtis Total Service

“Curtis Plumbing came out to fix our outdoor spigots for our landlord. Unfortunately this involved cutting into my suite to reach the outside to replace the broken parts. In the scheduling process I was ensured they would work around my schedule, clean up any mess left over, and ensure no damage would be done to my investment into my business. The only thing that was true was that they scheduled work around my availability. The plumbers couldn’t even bother to bring a tarp with them to lay down on the floor as they ripped apart the drywall. After the work was completed, I noticed plaster all over my rubber flooring. Hoping for an easy fix, I went through vacuuming and mopping the area by myself for a week without bothering anyone about it. I didn’t think it was a big deal - we’ve had plenty of work done to our walls in the past and I was able to clean up easily. Through several attempts, I realized the floor needed to be professionally cleaned. Contacted my landlord, who said it’s not their responsibility because they didn’t do the work. Okay that makes sense. Well, they called Curtis and they told my landlord it's not their problem either. That doesn't make any sense. I contacted Curtis Total Service on multiple occasions over the phone myself. I either leave a message with Rick or I get tossed around on the phone waiting for a reasonable resolution to this situation. Everything has gone unanswered, and now I’m working with my attorney to file a lawsuit since no one cares to own up to the mess. As a small business owner, I’m pretty patient and reasonable when it comes to folks fixing things. Being ignored when I’ve been wronged isn’t included in that.”

“A few days ago my outdoor AC unit unexpectedly started running very poorly, and would not cool the air much at all I gave Curtis Total Service a call after finding them on Google and seeing all the excellent reviews To make a long story short they sent out Will an HVAC technician the same day I called, and he had my AC unit running in no time just like new! Absolutely amazing company and service! From setting up the service call with Brian over the phone, to Will the technician coming out and fixing my AC unit, it was a fantastic experience! Any future issues I have as far as HVAC, plumbing or electrical I will only be calling Curtis Total Service!”

“I trusted this company to install a new HVAC system a little over a year ago. I've gotten quite an education on systems since their install. Essentially, they installed a VERY expensive communicating air handler to work with a base-level NON-communicating Heat Pump. ALL I knew at the time of install was that I was getting a new system. I had no idea how poor their choice of product was for my home until it was too late. I felt I had no choice but to act quickly because I was told my old oil furnace system was "red tagged" or unsafe to use. Truthfully, they offered 3 options: repair the current system, replace the current system, or go with a "highly-efficient, ultra modern" heat pump. They really pushed this system saying it was a certain seer level and that I would qualify for ALL sorts of rebates and incentives from the government - none of which happened. Here are some more bullet points to help you make your decision on whether or not to use this company: - left trash from the install in my yard - had to come back the very next day after install because they installed the wrong type of thermostat - had to come back a month after install to install a mysterious "box" under the air handler. I have no record of this work being done because they refuse to let me see the paperwork / invoice for it. This was Feb. 19th of 2025 - system formed a LITERAL block of ice in it after only a few days of using it to cool my home in the summer. Tech tried to chalk it up to some nonsense about difficulty shipping parts during covid (it was 2025 ... ) - ? They actually had to turn the system OFF in the middle of summer to let it melt while I slept in my attic that has separate AC. They added a small amount of coolant to the unit to "fix" the problem. See the photo. - thermostat is off / wrong and always has been - they blame my old house, etc. - shouldn't these factors have been taken into consideration prior to the install? When I asked specific questions about the thermostat, the tech responded, "Well, we'd have to consult an expert for that". Aren't YOU supposed to be the expert!?!? - NOTHING in my set up qualifies for any tax rebates or cash incentives from PPL. After giving up and consulting a reputable company, we found: - Heat pump had a leak and was pretty much running on VERY little coolant. This discovery was a stark contrast to the "all is good" seasonal maintenance updates that Curtis performed - This was the result of a broken part that needed to be replaced. I also had to pay to have the unit flushed and restocked with coolant. - New company was taking pics because they were in total and complete disbelief of how unprofessional and shoddy the installation was. Final notes: Curtis Total Service is currently dealing with an ongoing lawsuit for taking advantage of customers not fluent in HVAC tech or that are elderly. My last conversation with their General Manager ended with him calling me "Stupid" because:, "You could have gone with ANY other company but us, did research, etc., but you chose us. You're stupid" This company is an absolute fraud. If this review costs them even a dime, I'll be happy.”

“Wife called at work and said there was a water leak. On my way home called this company to meet me at the house as I wasn’t sure what I was walking into. They arrived and quoted me $1500 to replace the main water valve leading into my pressure tank which is very accessible. Paid them the $89 service call charge and sent them on their way. Part is available at Lowe’s for $28. Father in law and I replaced the valve in 45 minutes. Extremely high prices. For a professional to come out and do the replacement it should have been $300 on the high end, which a simple google search would tell you. Would not recommend at all as it seems they try to take advantage of people in a bind.”

“Brian from the office is so communicative! You’ll know everything you’ll need to know before scheduled appointment. Tech comes exactly when stated is courtesy and respectful! Glad to see a familiar face at my door and not a different tech each service. Note building relationships with this company to be our forever go to. Prices are higher than most but no headache . Worth it!”